Band Box Dry Cleaners (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Phone number

• Email address

• Pickup and delivery address

• Payment-related details (processed through secure third-party providers)

1.2 Service-Related Information

• Garment details and service preferences

• Order history and service records

• Special instructions provided by the customer

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and manage service orders

• Schedule pickups and deliveries

• Communicate order updates, pricing, and service status

• Improve our services and website performance

• Respond to customer inquiries and support requests

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

• Authorized staff and service partners for order fulfillment

• Payment gateway providers for transaction processing

• Legal or regulatory authorities when required by law

All third parties are required to maintain the confidentiality of your information.

4. Cookies & Tracking Technologies

Our website may use cookies to:

• Enhance user experience

• Analyze website traffic and usage patterns

• Remember user preferences

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. While we strive to protect your information, no method of transmission over the internet is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service requirements

• Maintain business records

• Comply with legal obligations

Once no longer required, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information, subject to legal requirements

Requests can be made through our official contact channels.

8. Third-Party Links

Our website may contain links to third-party websites. Band Box Dry Cleaners is not responsible for the privacy practices or content of such external sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Nepal.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us using the details provided on our website.